STORE POLICY
At Radiant Roots we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our metaphysical supply shop time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
RETURN/EXCHANGES & SHIPPING POLICY
I gladly accept exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 7 days of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
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Items on sale
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Herbal Teas
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Skincare Products
I do except exchanges on the following items unless they arrive damaged, defective, washed, worn or used I cannot accept exchanges. The following items are accepted for exchanges:
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Clothing
Conditions of Exchanges
Buyers are responsible to contact seller with any issue and reason for exchange. Seller will submit a return label. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Items are shipped within 5-7 business days of ordering. Drinkware such as mugs and glitter tumblers ship in 10-14 business days after ordering. Please ensure all shipping information is correct at time of checkout.